Below are frequently asked questions, you may find the answer for yourself.
Delivery times - CI MART
At CI MART, we're committed to fast, efficient delivery. Here are our delivery times:
1. Standard delivery: In general, you can expect to receive your package within 24 hours in Abidjan after shipment.
2. Order processing: Please note that it may take a few hours to process your order, especially if you order outside office hours.
3. Delivery outside Abidjan: For deliveries outside Abidjan, the delivery time may vary depending on the destination. In this case, we will provide you with an estimate when you place your order.
We will also send you a confirmation e-mail with a tracking number as soon as your order is shipped, so you can follow its status in real time. If you have any questions or concerns about delivery, please don't hesitate to contact our customer service department!
Accepted payment methods - CI MART
At CI MART, we offer several payment options to make your shopping experience as smooth as possible. Here are the payment methods we accept:
1. Credit and debit cards: We accept all major credit and debit cards, including Visa, MasterCard and other major cards.
2. Mobile Money: Enjoy the convenience of fast, secure payments via Mobile Money.
3. Bank transfers: You can also make a bank transfer directly from your account.
5. Cash on delivery: In some areas, you can pay in cash on delivery of your order.
We are committed to guaranteeing the security of your payments. If you have any questions about our payment methods or require assistance, please do not hesitate to contact our customer service department!
How safe is online shopping? - CI MART
Yes, online shopping at CI MART is completely safe! We take the security of your information very seriously. Here are some of the measures we put in place to ensure a secure shopping experience:
1. Data security: We use advanced encryption protocols (SSL) to protect your personal and financial information during payment.
2. Reliable payment methods: We offer secure payment options via trusted platforms, ensuring that your credit card and banking details are protected.
3. Privacy policy: Your data is treated confidentially and never shared with third parties without your consent.
4. Available customer service: Our team is available to answer any questions or concerns you may have about your order, and to help you with any problems you may encounter.
5. Returns and refunds: If you are not satisfied with your purchase, we have a clear return policy that makes it easy for you to return products.
With CI MART, you can shop online with confidence, knowing that we do everything we can to protect your shopping experience. If you have any doubts or questions, please don't hesitate to contact us!
How to place an order - CI MART
Placing an order with CI MART is quick and easy! Just follow these steps:
1. Browse our site: Browse our selection of products using the categories or the search bar to find what you want to buy.
2. Select a product: Click on the product you are interested in to view its details. Check information such as description, price, and available options (size, color, etc.).
3. Add to cart: Click on the “Add to cart” button. You can continue shopping or go directly to the shopping cart to proceed to checkout.
4. Check your basket: Access your basket by clicking on the corresponding icon. Check that all items are correct, then click on “Proceed to checkout”.
5. Log in or create an account: If you already have an account, log in. Otherwise, you can choose to place the order as a guest or create an account.
6. Enter your delivery details: Provide your contact details and delivery address. Make sure all information is correct.
7. Choose your payment method: Select your preferred payment method (credit card, bank transfer, etc.) and enter the required information.
8. Confirm your order: Review all the information, then click on “Confirm order”. You will receive an e-mail confirmation with the details of your order.
Order cancellation or modification - CI MART
If you wish to cancel or modify your order, please follow the steps below:
1. Contact our customer service department as soon as possible: Cancellations or modifications can only be made if your order has not yet been shipped. Contact us as soon as possible via WhatsApp at +225 07 17 06 06 06, indicating your order number and the desired change.
2. Check the status of your order: If your order is still “In preparation”, you can cancel or modify it. If it has already been dispatched, you will have to wait until you receive it to initiate a returns procedure.
3. Confirmation of cancellation or modification: Our team will confirm the cancellation or modification and proceed with the refund if necessary.
If you have any questions or concerns, please do not hesitate to contact us for prompt assistance!
Ordering without an account - CI MART
No, you do not need to create an account to place an order with CI MART. You can place an order as a guest by simply providing your shipping and payment information. However, we recommend that you create an account to benefit from several advantages:
- Easy order tracking: Track your orders in real time directly from your customer area.
- Order history: Access all your past orders and consult your invoices.
- Faster order processing: Your information is saved for faster payment on future purchases.
- Exclusive offers: Receive member-only promotions and discounts.
If you choose not to create an account, be sure to note your order number for future tracking and assistance!
Order tracking - CI MART
Tracking your CI MART order is quick and easy! Here's how it works:
1. Log in to your account : Go to our website and log in to your CI MART account using your login and password.
2. Access your order history: Click on the “My orders” tab in your customer area to view all your past and current orders.
3. Track your order in real time: Select the order you wish to track. You'll see delivery status details (in preparation, shipped, in progress, delivered). A tracking link will also be provided if applicable.
4. Update notifications : You will also receive notifications by e-mail or SMS at each key stage in the processing of your order.
If you encounter any difficulties or have any questions, please do not hesitate to contact our customer service via WhatsApp at +225 07 17 06 06 06.
We're here to help!
Return policy - How to return a product to CI MART
At CI MART, we are committed to providing you with a pleasant shopping experience. If, for any reason, you are not satisfied with your purchase, you can easily return your product by following these simple steps:
1. Check the return conditions: Make sure the product is in perfect condition, unused, in its original packaging, and that the return is requested within 14 days of receipt of the order.
2. Contact our customer service: Contact us via WhatsApp at +225 07 17 06 06 06 to initiate the return request. Please provide your order number, a description of the product and the reason for the return.
3. Prepare the package: Pack the product carefully, including all accessories and the original invoice. Our team will provide you with the return address and shipping details.
4. Return the product: Hand in your package to the delivery service indicated. Return shipping costs are at the customer's expense, except in the case of a defective product or an error on our part.
5. Receive your refund or exchange: Upon receipt and inspection of the product, we will refund you according to the original method of payment or send you a replacement product.
Your satisfaction is our priority! If you have any questions, please do not hesitate to contact our customer service department for further assistance.
